Refund Policy

Refund Policy

At Template.net, we strive to provide high-quality digital products and services. Due to the nature of digital goods, refunds are only permitted under limited circumstances.

Refund Eligibility & Timeframe

  1. Refund requests must be made within 7 days of the original purchase or renewal date.
  2. After 7 days, Template.net will not process any refunds, regardless of template downloads or Free AI credit usage.
  3. Refunds for past payments are not possible. Users are responsible for managing their subscription within the 7-day refund window if they wish to request a refund.

Refund Conditions

  1. Full Refund

    A full refund will be granted if:

    • No PRO templates have been downloaded, edited, accessed, or utilized.
    • Free AI credits have not been fully used.

  2. Partial Refund

    A partial refund will be granted if:

    • The refund request is made within 7 days of the original purchase or renewal date.
    • 1 PRO template download has been made. If more than 1 template has been downloaded, the refund request will not be eligible.
    • The user will be charged for 1 month, and the remaining 11 months will be refunded (for annual subscribers).

  3. No Refund

    Refunds will not be granted under the following conditions:

    • The 7-day refund period has passed, regardless of template downloads or Free AI credit usage.
    • A PRO template has been downloaded, even if it was unintentional.
    • Free AI credits have been fully used.
    • The refund request is based on a change of mind or user preference.
    • The issue is caused by third-party software compatibility, network, firewall, or browser problems.
    • The template contains incorrect or inaccurate content. In this case, Customer Support will provide a corrected version, but a refund will not be issued.

System Tracking & Subscription Cancellation

  • Template.net’s system tracks all downloads and Free AI credit usage to prevent unauthorized refund claims. If our system detects that a user has accessed, edited, or utilized any PRO template, they will not be eligible for a refund.
  • If a user downloads a PRO template, they will not qualify for a refund, but they can request subscription cancellation to prevent future renewals.

Product Information & Buyer Responsibility

  • All templates include product details, mock-ups, and descriptions on their respective pages. Users should carefully review these details before purchasing.
  • Refunds will not be issued for dissatisfaction based on overlooked product details. Instead, users may request a replacement template of equal value or a custom item.

Auto-Renewal & Subscription Cancellations

  • Subscribers receive an email notification before their subscription auto-renews.
  • Users can cancel anytime via their Dashboard or by contacting Customer Support.
  • Refunds for auto-renewed subscriptions will not be granted beyond the 7-day refund request period.

Exceptional Circumstances

Refunds may be considered only in rare cases beyond the user's control, such as:

  • Accidents
  • Natural disasters
  • Unforeseen emergencies

For any assistance regarding downloads, refunds, or subscription management, please contact Template.net Customer Support.